Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here.

The Product QA Specialist is a vital member of our Product Delivery team, responsible for upholding the highest quality of our product. This role entails:

Identifying and documenting both functional and non-functional quality requirements
Creating and executing comprehensive testing strategies
Automating regression tests
Reporting and tracking defects
Implementing regression plans for periodic releases
Implementing Localization and analytics testing

The expertise of the Product QA Specialist is essential to ensuring that our product features and updates adhere to the highest standards of quality and performance.

Please note this is a 12-month fixed term employment contract position to cover a leave.

What You'll Do:

Implement Regression Plans: Identify and build regression plans for periodic releases from a product perspective, ensuring thorough testing of all features and updates.
Identify Product Quality Requirements: Work closely with the Product Management team to identify and document functional (User authentication, content uploading, search functionality, and user interaction features) and non-functional (Dashboards, data reports, performance metrics, usability) product quality requirements.
Design Test Strategies and Plans: Develop comprehensive test strategies and detailed test plans to ensure all product features meet the highest quality standards.
Execute Test Plans: Conduct manual and automated testing to identify and resolve product defects.
Automate Regression Tests: Develop and maintain automated regression tests to ensure ongoing product quality.
Share Quality Practices: Contribute to team knowledge sharing on testing approaches, tools, and product quality standards.
Support Localization Quality: Execute localization testing across supported languages and markets, verifying string integrity, layout, and linguistic quality in partnership with the Localization team.
Validate Analytics and Tracking: Verify event tracking and data instrumentation for new features and regression, ensuring product analytics are accurate and reliable.
Collaborate with Cross-Functional Teams: Work closely with developers, designers, and product managers to ensure alignment on quality objectives and seamless integration of new features and updates.
Report and Track Defects: Document and track defects, providing detailed reports and working with the development team to ensure timely resolution.
Analyze Test Results: Review and analyze test results to identify trends, root causes of defects, and opportunities for improvement.
Stay Updated with Industry Trends: Keep up-to-date with the latest industry trends and best practices in quality assurance and testing methodologies.
Optimize Testing Practices: Drive continuous improvements in testing methods, tools, and techniques to augment product quality and streamline team productivity

Required Qualifications:

A minimum of three years of demonstrated experience in a quality assurance role, preferably within a project-based environment.
Hands-on experience testing native mobile applications across iOS and Android, including release regression cycles.
Comfort working with AI-assisted testing tools and workflows, and an interest in evolving how quality work gets done.
Proven ability to develop and execute quality assurance plans.
Experience with industry-standard test automation tools, frameworks and various testing methodologies and techniques.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
- Knowledge of scripting languages (e.g., Python, JavaScript) for test automation
- Experience in mobile application testing
- Experience with automation testing frameworks (e.g., Playwright, Maestro, Karate)
- Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI)
Experience with work management tools like JIRA
Experience with bug tracking and test management tools.
Strong analytical, problem-solving, and critical thinking skills.
Excellent attention to detail and commitment to accuracy.
Effective communication and interpersonal skills, both written and verbal.
Ability to work independently and collaboratively as part of a team.

Nice To Haves:

Experience with accessibility testing tools and methodologies
Familiarity with localization testing methodologies
Relevant certifications, such as below are considered an asset
- ISTQB Certified Tester (Foundation Level or Advanced Level)
- Certified ScrumMaster (CSM) or other Agile certifications
- Certified Software Quality Analyst (CSQA)
- Certified Software Tester (CSTE)
Familiarity with the Entertainment and Tech sector is beneficial.
Bachelor's degree in a relevant field, such as engineering, computer science, or business administration, is preferred.

About Wattpad

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

Unlock the best of both worlds with a role that keeps you connected! We're looking for passionate individuals in the Greater Toronto Area to join our team who can work from our vibrant downtown Toronto office. Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture.

Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period.

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.

#Wattpad

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

[Wattpad] Product Quality Assurance Specialist - Maternity Cover